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Clinical Terms and Conditions

Arrival
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Please arrive on time and wait by the side entrance door.
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If you arrive early, please text the therapist and wait for a response, as the therapist may be busy.
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You may be required to wait outside, and please prepare yourself in advance.
Cancellations
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A non-refundable policy is for late arrivals or cancellations with less than 48-hour notice.
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Contact your therapist by telephone, text, or email to cancel or reschedule your appointment.
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All rescheduled appointments are treated to have no financial value and must be used within 4 weeks.
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If a refund is issued, a small transaction fee will be applied.
Late arrivals
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Depending on how late you arrive, the therapist may deduct the difference from the session duration.
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Depending on the schedule, the therapist may be able to honour the total duration of the session.
Inappropriate behaviour
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If it is deemed that the client is misbehaving, where the client is requesting sexual favours or behaviour in a manner by which the therapist would feel intimidated, embarrassed, or bullied in any form will not be tolerated, a full fee will be applicable, and you may be told to leave or banned from the services provided.
What to expect after treatment
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It is usual to feel some delayed-onset muscle soreness (DOMS), aching, and, occasionally, some localised bruising after deep tissue massage therapy of the skin, muscles, tendons, and ligaments. This will pass as part of the recovery process.
GP's relation
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At times, the client's history is somewhat complicated, and a verbal OK from the GP or any medical professional body would be required; a prime example of this would be someone taking blood thinner medication or undergoing cancer treatments.
Confidentiality
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The retention period of all therapy notes will be 7 years from the last session.
Confirmation
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By booking and attending a treatment, you are deemed to have read, understood, and agreed to the Terms and Conditions as described.
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The terms and conditions are to benefit the clients and practitioners to work efficiently on time and dedicate the time and resources required per the session booked.​
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