1. Information We May Collect

Depending on how you interact with Bodywork Clinic, we may collect information including:

• Your name

• Telephone number

• Email address

• Booking and appointment information

• Treatment preferences and requirements

• Information you provide through website forms, WhatsApp, telephone, email or other communications

• Payment and transaction information

• Relevant information about previous appointments and treatments

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Health & Treatment Information

To provide massage, sports therapy and bodywork services safely and appropriately, you may also be asked to provide relevant health information.

This may include information about:

• Areas of pain, discomfort or muscular tension

• Injuries or previous injuries

• Allergies

• Medications

• Relevant medical conditions

• Previous treatments

• Other information that may affect the suitability or delivery of treatment

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Please provide accurate information and inform the therapist of any relevant changes before treatment.

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2. How Your Information Is Used

Personal information may be used to:

• Manage enquiries and appointments

• Provide appropriate massage, sports therapy and bodywork services

• Assess treatment suitability

• Maintain appropriate treatment records

• Communicate regarding bookings, appointments and aftercare

• Process or confirm payments

• Respond to questions or requests

• Maintain the safety and security of the website and services

• Meet professional, insurance, legal or regulatory requirements where applicable

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Information will only be used where there is an appropriate reason for doing so.

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3. Legal Basis for Processing

Depending upon the information and circumstances, personal data may be processed on the basis of:

• Contract – where processing is necessary to provide a service you have requested

• Legitimate Interests – where information is reasonably required to operate and protect the practice

• Consent – where you have specifically agreed to a particular use of your information

• Legal Obligations – where information must be processed or retained to meet applicable requirements

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Where health information or other special-category personal data is processed, it will be handled with additional care and only where an appropriate lawful basis and condition for processing applies.

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4. Booking & Payment Providers

Bodywork Clinic may use third-party providers to facilitate bookings, communications and payments.

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When you use an external booking or payment service, information may also be processed by that provider in accordance with its own privacy policy and terms.

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Bodywork Clinic does not normally receive or store your complete debit or credit card details when payments are processed through an independent payment provider.

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5. Sharing Your Information

Bodywork Clinic does not sell your personal information.

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Information may be shared with trusted service providers where reasonably necessary to operate the website, process bookings or payments, or provide services.

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Information may also be disclosed where required by law, to protect legitimate legal rights, or where necessary in connection with serious safety concerns.

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Only information reasonably necessary for the relevant purpose should be shared.

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6. Data Security

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

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However, no internet-based system or method of electronic storage can be guaranteed to be completely secure.

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7. Data Retention

Personal information and treatment records are retained only for as long as reasonably necessary for the purposes for which they were collected and to meet applicable professional, insurance, tax or legal requirements.

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When information is no longer required, it may be securely deleted or anonymised where appropriate.

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8. Your Data Protection Rights

Depending upon the circumstances, UK data protection law may provide rights including:

• The right to request access to personal information held about you

• The right to request correction of inaccurate information

• The right to request deletion in certain circumstances

• The right to request restriction of processing

• The right to object to certain processing

• The right to data portability where applicable

• The right to withdraw consent where processing relies upon consent

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Not every right applies in every circumstance, particularly where information must be retained for legitimate legal or professional reasons.

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9. Cookies & Website Information

The Bodywork Clinic website may use cookies and similar technologies for website functionality, security and analytics.

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Please refer to the separate Cookie Policy for further information.

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10. External Websites

The website may contain links to third-party websites or services.

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Bodywork Clinic is not responsible for the privacy practices, security or content of independent external websites. You should review their respective privacy policies when providing information directly to them.

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11. Changes to This Privacy Policy

This Privacy Policy may be updated periodically to reflect changes to Bodywork Clinic's services, website or applicable requirements.

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The latest version will be published on this page with the updated date.

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12. Contact

If you have questions about this Privacy Policy, how your information is handled or wish to make a data-related request, please contact:

Bodywork Clinic
Website: Contact page

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